Latest Update – 01st July, 2023
At Zaniaah, we are committed to delivering products of exceptional quality and ensuring your utmost satisfaction with every purchase. While we undertake rigorous quality checks before dispatching our jewellery pieces, we understand that unforeseen circumstances may arise. Therefore, we have established a return and exchange policy to address such situations.
Our return and exchange policy covers two specific scenarios:
- Damaged in Transit: If your order arrives damaged during transit, we are here to assist you in the return process.
- Incorrect Order: In the unlikely event that you receive an incorrect product, we will gladly accept the return and facilitate an exchange.
Exchange Request Procedure:
If you encounter a damaged product or receive an incorrect order, kindly follow these steps to initiate a return and exchange:
Timely Communication: Within 24 hours of receiving your package, please email us at firstname.lastname@example.org with your order number and a detailed explanation of the issue.
- Video Proof: Along with your email, please provide an unedited unboxing video that demonstrates the condition of the received package and clearly showcases the damage or incorrect product. This video will serve as proof for our Quality Control Team.
Important Note: Failure to adhere to the video proof requirement may lead to the rejection of return requests.
Items Not Qualifying for Exchange:
The following scenarios do not qualify for an exchange:
- Package lost in shipment sent by you.
- Package refused by the recipient.
- Products returned in a used or damaged condition.
- Products returned due to size issues (Please check the size guides carefully before making a purchase).
- Incorrect delivery address and failed delivery attempt by our courier agent, resulting in the package being returned to us. In this case, you will be responsible for bearing the shipping charges again.
At Zaniaah Fashion Jewellery, we are committed to providing you with exceptional products and unparalleled service. Thank you for choosing us, and we look forward to assisting you with any concerns you may have.